Terms of Service

Last updated: 15.01.2026

ქართული English

Chargebox Service Terms and Conditions

1. Definitions

Company – LLC "Chargebox", 16 Vaja Pshavela Ave, Tbilisi 0186, Georgia, Identification Code 402365178.
Application – The mobile application owned by the Company, through which it is possible to use the network of electric vehicle chargers operated by the Company.
User – A natural or legal person (or its representative) who downloads the Company's Application to their mobile phone and, by registering in the Application, electronically confirms their willingness to use it and thereby agrees to this Agreement and its terms.
Electric Vehicle Charger – Electric vehicle chargers owned or used by the Company or third parties, which are indicated on the map in the Application.
Service – Various types of information and/or services received by the User through the use of the Application.
Private Electric Vehicle Charger – Chargers blocked on the Application map, the use of which is granted to specific persons.
Public Electric Vehicle Charger – Chargers indicated on the Application map, which can be used by any person.

2. Subject of the Agreement

The Company provides the User with the opportunity to use the Company's Services, specifically: to find the location of an electric vehicle charger via the Application, to check the status of the charger, and to use the electric vehicle charger to charge an electric vehicle/plug-in hybrid, in exchange for the corresponding fee for using the charger set by the Company. In addition, the Company may periodically offer the User other services through the Application or via short text messages.

3. User Rights and Obligations

The User has the right to use the services defined by the Application; to contact the Company in case of any obstacles/defects; to submit proposals to the Company for improving the service conditions; to delete the Application at their own discretion; to delete the Application if they do not agree with changes made by the Company (otherwise, failure to delete will be considered as the User's consent).

The User is obliged to:

Register in the Application only under their own name.
Not transfer their registration data (username, password) to third parties.
Not transfer to third parties any rights or obligations arising from this Agreement.
Delete the Application when transferring the mobile phone to a third party.
Contact the Company if they suspect unauthorized use of the Application.
Not attempt to penetrate, copy, and/or modify the software part of the Application and/or its codes.
Not use the Company's logo, trademark, or trade name for their own or third parties' benefit.

When using electric vehicle chargers, the User is obliged to use only high-quality equipment/cables (if necessary). The use of adapters/extension cords for the charger's connecting cable is prohibited.

The User is obliged, after fully charging the electric vehicle or upon stopping the charging process, to disconnect the electric vehicle from the charger within the time period determined by the Company. Otherwise, the Company is entitled to impose a fine on the User in the form of an additional fee, of which the User will be notified via the Application or by SMS.

4. Company Rights and Obligations

The Company is entitled to:

Unilaterally change this Agreement and its terms at any time, notifying the User electronically, via the Application, or by other means.
Unilaterally change tariffs, which will be immediately reflected in the Application.
Cancel/suspend the User's registration/access to the service if the User has not made full payment for the service, or if there is a risk of non-payment, or if required by law.
Add new services to the Application.
Send informational or advertising messages to the User.
Independently determine the terms of use and the circle of persons for private electric chargers.

The Company is obliged to keep the User's personal information confidential and to ensure, to the maximum extent possible, the proper functioning of the electric vehicle charger network and the payment system.

In the event of damage caused by the User's violation of these rules and/or negligence/intention, the Company has the full right to hold the User liable for the reimbursement of the value of the damaged item.

5. Limitation of Liability

The Company's obligations are limited only to the amount of revenue received from the User for the services provided through the Application. The Company is released from liability if the damage is caused by reasons independent of it, e.g., interruptions in electricity supply, interruptions in banking services, technical interruptions by the mobile operator, climatic conditions, and/or force majeure.

When receiving the Service, the User is liable only for the fee of the received service. All other actions of the User that go beyond the provision of the service by the Company and cause loss to the Company shall result in the User's full liability to the Company.

The Company is not liable for the actions of third parties, just as the User is not liable for the actions of third parties.

The Company is not liable for any direct or indirect damage caused by the User's use of non-certified and low-quality equipment/cables and/or adapters for the charger's connecting cable.

6. Information Collection by the Application and Profile Deletion

The parties acknowledge and confirm that, for the purpose of the User's full use of the Service, the Company determines the User's location through the Application only in the following cases:

For the purpose of determining the User's location and the location of nearby electric vehicle chargers on the relevant map.
When using the direction function from the User's location to the charger on the Application map, for the purpose of identifying the route to the electric vehicle charger.

The User is entitled at any time to request the deletion of their profile (protected/stored information) from the Company through the Application's settings page. The User's profile will be deleted within 7 working days from the request. The Company is not responsible for restoring the data of a deleted profile upon such a request from the User.

7. General Provisions

Full use of the Application is possible only for registered Users.
The fee for using an electric vehicle charger is determined independently by the Company and is available in the Application.
The User's consent to use the Application remains in force until the User cancels their registration or the Company cancels the Application, which, in turn, does not cancel the rights and obligations arising before the cancellation.
The Company has the right to collect and process information about the User, including personal data received from the User, which it will subsequently use to provide the User with this service/information and/or to improve the service.
The Company has the right to make the information provided by the User available to its employees and/or relevant account managers who need access to such information for the performance of their duties and/or for the fulfillment of the Company's relevant contractual or legal obligations.
The Company has the right to process the information provided by the User for direct marketing purposes and to deliver advertising or other offers to the User via the Application or other means.
The User confirms that they are informed about their rights as a data subject under the Law of Georgia "On Personal Data Protection", in particular, the right to receive information about the processing of their data, the correction, updating, supplementation, blocking, deletion, and destruction of data.
The Application is the property of the Company. Its transfer, modification, rental, or any other disposal and/or modification in any form is possible and permitted only by the Company.
Switching between tariffs and tariff packages is calculated from the time the charging process begins.
Tariffs for a specific charger are provided in the Application on the charger's page.